Q: Can I claim for products bought online? What documents do I need to send a copy of?A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
Q: I don’t understand what you mean by "reseller". Please explain.A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
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